Thursday 21st May, 3pm BST / 9am CT

How great managers run successful 1:1s

Steal the tried and tested 1:1 framework used by 20-thousand managers

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Why are 1:1s always the first thing to get cancelled?

Maybe you cancel them because they feel like admin. Maybe they happen, but they're awkward and surface-level. Maybe you're saving the real conversations for the annual appraisal and by the time you get there, it's all too little, too late.

You're not alone. Most managers were never actually taught how to run these properly, and yet the 1:1 is quietly one of the most powerful tools you have as a leader. Done well, it prevents the difficult conversations that spiral, the resentment that builds, the burnout you didn't see coming, and the resignations that blindside you.

In this free live session, Heather Elkington is going to walk you through the exact 1:1 system she's spent years testing and refining with managers and leadership teams, so you can stop winging it and start leading with real intention.

What you'll learn:

The biggest mistakes managers make with 1:1s (and how to stop making them)
Why 1:1s are actually the secret to long-term leadership success

How to make your 1:1s a space where honest feedback flows both ways
The exact agenda Heather uses to make every 1:1 feel like a conversation worth having

Your host
Heather Elkington

Heather began her career as an Assistant Manager on the Harrods shop floor.

She went on to help scale the SaaS company GoProposal to multi-million-pound revenue and an eight-figure exit, before joining Sage (FTSE 100) as Director of Operations, leading five high-performing teams.

After seeing how outdated most management training had become, Heather founded Fresh Leadership World, which has now trained over 5,000 managers worldwide and reached tens of millions online. Her clients include global organisations such as Sony Music Publishing, the Ministry of Defence, Abercrombie & Fitch, American Express and Specsavers.

It was this same frustration, watching great managers fly blind, armed with annual surveys and gut instinct, that led Heather to Custard, a culture intelligence platform that gives managers real-time insight into how their teams are really feeling, and exactly what to do about it.

She is a TEDx speaker and a Penguin-published author with her debut book 'Your Boss Era.'

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